A escuta ativa na pessoa com doença oncológica: uma scoping review
DOI:
https://doi.org/10.31877/on.2025.52.03Keywords:
Chronic Disease, Communication, Nursing Care, Oncology Nursing, Patient-Centered CareAbstract
Introduction: Effective communication based on active listening is fundamental in person-centered care for cancer patients. Objective: Map the evidence on the use of active listening in clinical communication with people with cancer, identifying indications and reported outcomes.
Methodology: Scoping review according to the methodology of the Joanna Briggs Institute and the PRISMA-ScR guidelines. The search was performed in the MEDLINE, CINAHL Complete, JBI Library of Systematic Reviews, Cochrane Database, SciELO, RCAAP, OpenGrey and WorldCat® databases, with no time or language restrictions.
Results: Six articles were included. The intervention dimensions identified include presence and focused attention, openness and a receptive attitude, respect for emotions, feelings and beliefs, availability and valuing non-verbal communication. Active listening is recommended in contexts that require emotional, psychological or spiritual support, both at specific stages of the illness and throughout the cancer journey, and is associated with relevant outcomes in the care of people with cancer.
Conclusion: Active listening is a strategic tool in the therapeutic relationship and is relevant as an autonomous nursing intervention in the oncological context.
Downloads
References
1. Collet, R., Major, M., van Egmond, M., van der Leeden, M., Maccow, R., Eskes, A., & Stuiver, M. (2022). Experiences of interaction between people with cancer and their healthcare professionals: A systematic review and meta-synthesis of qualitative studies. European Journal of Oncology Nursing: The Official Journal of European Oncology Nursing Society, 60, 102198. https://doi.org/10.1016/j.ejon.2022.102198
2. Estacio, C. F., Butow, P. N., Lovell, M. R., Dong, S. T., & Clayton, J. M. (2017). What is symptom meaning? A framework analysis of communication in palliative care consultations. Patient Education and Counseling, 100(11), 2088–2094. https://doi.org/10.1016/j.pec.2017.05.006
3. Garcia, A., Miranda, T., Carvalho, A., Elias, P., Pereira, M., & Carvalho, M. (2018). The effect of therapeutic listening on anxiety and fear among surgical patients: Randomized controlled trial. Revista Latino-Americana de Enfermagem, 26, e3027. https://doi.org/10.1590/1518-8345.2438.3027
4. Hirota, M., Chiba, R., Aoyama, S., Hirano, Y., Ichikawa, K., Greiner, C., Fujimoto, H., Yotsumoto, K., & Hashimoto, T. (2023). Individual Nurse-Led Active Listening Intervention for Spouses of Individuals With Depression: A Pre-/Posttest Pilot Study. Journal of Psychosocial Nursing and Mental Health Services, 1–7. https://doi.org/10.3928/02793695-20230524-01
5. IARC. (2024). Global Cancer Observatory: Cancer Today. Lyon, France: International Agency for Research on Cancer. https://gco.iarc.who.int/today/
6. ICNP Browser. (2019). ICN - International Council of Nurses. https://www.icn.ch/icnp-browser
7. Kwame, A., & Petrucka, P. M. (2021). A literature-based study of patient-centered care and communication in nurse-patient interactions: Barriers, facilitators, and the way forward. BMC Nursing, 20(1), 158. https://doi.org/10.1186/s12912-021-00684-2
8. Langegard U & Ahlberg K. (2009). Consolation in conjunction with incurable cancer. Oncology Nursing Forum, 36(2), E99-106. https://doi.org/10.1188/09.onf.e99-e106
9. Leonardo, N. (2020). Active listening techniques: 30 practical tools to hone your communication skills. Callisto Media, Inc. https://books.google.com.br/books?hl=pt-PT&lr=&id=PKucEAAAQBAJ&oi=fnd&pg=PT6&dq=active+listening+Nixaly+leonardo&ots=OdbOpBrlIo&sig=CSNXMWr-FahXxFVFlP1Z3wgLG7s
10. Lindig, A., Mielke, K., Frerichs, W., Cöllen, K., Kriston, L., Härter, M., & Scholl, I. (2024). Evaluation of a patient-centered communication skills training for nurses (KOMPAT): Study protocol of a randomized controlled trial. BMC Nursing, 23(1), 2. https://doi.org/10.1186/s12912-023-01660-8
11. Meleis, A. (2010). Transitions Theory: Middle Range and Situation Specific Theories in Nursing Research and Practice.
12. OE. (2021a). Ontologia de enfermagem. https://ontologia.ordemenfermeiros.pt/Browser
13. OE. (2021b). Regulamento da Competência Acrescida Diferenciada em Enfermagem Oncológica.
14. Peters, M. D., Godfrey, C., McInerney, P., Munn, Z., Tricco, A. C., & Khalil, H. (2020). 10. Scoping reviews—JBI Manual for Evidence Synthesis—JBI Global Wiki. https://jbi-global-wiki.refined.site/space/MANUAL/355862497/10.+Scoping+reviews
15. Rodríguez, R. C., Sáez, Z. A., & Trinidad, L. M. L. (2018). Comunicación y escucha activa por parte del profesional de Enfermería a pacientes con cáncer ginecológico: Una revisión bibliográfica = Nursing staff communication and active listening to patients with gynecological cancer: a bibliographic review. Revista Española de Comunicación En Salud, 221–229. https://doi.org/10.20318/recs.2018.4500
16. Rosa, W. E., Levoy, K., Doyon, K., McDarby, M., Ferrell, B. R., Parker, P. A., Sanders, J. J., Epstein, A. S., Sullivan, D. R., & Rosenberg, A. R. (2023). Integrating evidence-based communication principles into routine cancer care. Supportive Care in Cancer: Official Journal of the Multinational Association of Supportive Care in Cancer, 31(10), 566. https://doi.org/10.1007/s00520-023-08020-x
17. Schumacher, K. L., & Meleis, A. I. (1994). Transitions: A central concept in nursing. Image--the Journal of Nursing Scholarship, 26(2), 119–127. https://doi.org/10.1111/j.1547-5069.1994.tb00929.x
18. Sekse, R. J., Råheim, M., Blåka, G., & Gjengedal, E. (2012). Living through gynaecological cancer: Three typologies. Journal of Clinical Nursing (John Wiley & Sons, Inc.), 21(17), 2626–2635. https://doi.org/10.1111/j.1365-2702.2011.04028.x
19. Wittenberg, E., Ragan, S., & Ferrell, B. (2017). Exploring Nurse Communication About Spirituality. The American Journal of Hospice & Palliative Care, 34(6), 566–571. https://doi.org/10.1177/1049909116641630.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Filipa Ferrinho, Carla Silva, Liliana Mota, Susana Petronilho, Igor Pinto
This work is licensed under a Creative Commons Attribution 4.0 International License.
